Monday, May 18, 2009

Need Your Advice

I'm still waiting to hear back from USCIS. They received our country change request on March 30th and I have not heard from them. After we were fingerprinted last year it only took two weeks to get our approval in the mail. What is taking so long?????

I did e-mail them on the 8th. The website says to give them seven business days to respond. I am trying really hard not to be impatient, but seriously how hard is it to change one piece of paper to say Ghana instead of Haiti?

So my question is this...how aggressive should I be in dealing with USCIS? How soon should I e-mail them again? Should I sent another written/certified letter? I don't want to tick these people off so how should I handle this situation? Any advice would be appreciated.

9 comments:

Amanda said...

Oh I have no idea. I'm still waiting on an update fingerprint appointment and trying not to get nerved out the closer we get to our out of date date.

Annie said...

Our adoption agency knew how to contact the person in charge in our area.

I guess I'd be active but very nice. I mean e-mails can go into spam, or be accidentally deleted. If you could call or send the letter that might be better and not really an "overkill" in addition to an e-mail.

steffany said...

It took awhile for our change if i remember right.
Can you find a number.
Yeah, I would stay away from ticking off.
Gedese's Visa extension was denied because someone was having a bad day.

*even after we got the letter stating our approval had been forwarded to our new country-They never did. We were in Ethiopia with a letter stating our approval had been forwarded but in fact it hadn't been done yet.

mama bear said...

I called the USCIS once when I was confused about what was going on with E.'s status. They were pretty helpful and did not seem irritated at all. Do you think you could find the number?

Salzwedel Family said...

The only phone number I can find is the toll free number. When I enter our receipt number to check our status is says no such number. There is no local phone number listed for our field office. The only thing I could find is the e-mail address. It just shouldn't be this hard to ask our own government a question. I shouldn't have to be worried about how I handle the situation for fear of backlash in our case. Frustrating!!!

The Gang's Momma said...

I would call your local state representative or senator and ask for some guidance. Ask around your adoption agency for a number or a contact. Find out what their role in helping you thru this is. The problem with the paperwork on our end of the IA process is usually volume related, from what I've learned. And pray, pray! I'm praying for you!

kayder1996 said...

I wouldn't get too freaked out about it. Not yet anyway. It doesn't look like you are in dire need of that paperwork being processed immediately. I know I called our local USCIS office where we were fingerprinted at least twice and had no problems and was met with kindness each time. I know I had the phone number although I don't think it was on the I171 form. If it were me, since you have waited over 7 days already, I would re email, stating in a kind way that you have already emailed once and just wanted to verify that your paperwork was being forwarded to Ghana. Or just resend your orignal. If after another 7 days you then haven't heard anything, I would then call. (And if you don't have the phone number perhaps try contacting the the national USCIS office, if there is such a thing, and asking for the local number. Or ask your senator/representative for help in finding the number.) I personally think going over the local USCIS' heads by contacting your senator/representative and getting them directly involved with USCIS sends the wrong tone, the kind that makes people ticked. Or a local adoption agency as was suggested. Even if you didn't use an agency, I would think a local agency would be kind enough to offer some help in locating a phone number. My understanding is that this isn't a pressing, imminent, needs taken care of yesterday need. Just that you would like to have it taken care of so you can rest that your visa will not be held up later on.

Salzwedel Family said...

It's not a pressing need...yet. We are thinking we could have a court date sometime in the next month at which point it would become pressing. I just don't want to wait until the last minute to deal with this. Thanks everyone for your advice. I am going to re-email right now and see what happens.

Greg's Wife said...

Well, you know my experience with them was NOT so great... And I never would have gotten a response if I hadn't been a bit of a squeaky wheel. I would email them twice a week for a couple weeks. Let them know that you need this document for your dossier which is already in Ghana. Tell them you will be contacting a state rep for help if you don't hear from them by such and such date. Just be kind, even joking (I said in one of my letters- "Pretty please! I'll bake you a chocolate cake!") and you won't tick anyone off. Man, I just love the government. So helpful. So efficient. So "for the people."